Support

Write to hello@saastisfaction.com. One person reads it, so a precise message gets a fast answer.

A bug, an element Gotcha could not target, a wish

The feedback page takes it without an account: one message a day, as many as you need with a licence key. An agent does the same from the command line — gotcha feedback selector "…" --url … --selector … — and gets a reference back. Both reach the same person as the address above.

Everything reported, and where it stands — received, confirmed, done, declined — is on the support & improvements board. Look there first: yours may already have an answer.

Something is wrong with a capture

Send, if you can:

• What you expected and what you got.
• Your Chrome version, from chrome://version.
• For the extension: any error in the page console when the overlay opens.
• For the CLI: the exact command, and its output with --json.

Please do not attach a screenshot with customer data in it. Ironic, given the tool — but --blur exists for exactly this, and it destroys the pixels rather than covering them.

A licence problem

Run gotcha license and send the line it prints; it carries the licence identifier and no secret. If the key itself is lost, the email address you bought with is enough to find it again.

Known limits

• Native browser menus never appear in a capture — an open <select>, the context menu, autocomplete. They are OS windows, outside the tab's rendering, and no extension can reach them.
• System audio from other applications cannot be recorded. Tab capture only reaches the tab's own sound.
• A region taller than the visible viewport is refused for image capture rather than silently truncated.